Career

Interested in a career at Clinked?

We’re glad you are.

By joining Clinked, you’ll be part a leading start-up delivering client portal cloud-based software to a diversified and extensive global customer base. We’ve received recognition for our work including being named semi-finalist in the 2012 Cisco British Innovation Gateway (BIG) and winner of the 2009 Red Herring 100 Europe Awards.

With our headquarters based in central Cambridge, United Kingdom – home to the University of Cambridge, The Alan Turing Institute and Wellcome Sanger Institute – our team thrives in a dynamic, casual start-up working environment. In addition, employees have access to:

  • Private Health & Dental Insurance
  • Gym Membership
  • Private Pension
  • WeWork Cambridge Office Location
  • Friday Food Truck & Fitness Acitivies
  • Free beer/wine/coffee on tap at the newest WeWork office in Cambridge
  • Modern, spacious and light working space
  • Convenient transport links located 100 meters from Cambridge Station

Clinked also has a growing office in Latvia. 

The following positions are currently open:

(STRICTLY NO RECRUITMENT AGENCIES)

Java Web Application Developer

We are seeking a Java web application developer to join the engineering team. You will be responsible for maintaining the existing application, developing new features and helping with the transition to the next version of the application. We are looking for exceptionally skilled and motivated individuals who can bring their own ideas to the table and help influence the future direction of the product.

Essential Skills & Experience

  • Web / REST API development using Spring Framework
  • MariaDB / MySQL, Redis, JPA, Hibernate
  • JSP, HTML, CSS, JavaScript, jQuery

Desirable Skills (a huge plus but not essential)

  • Microservices
  • Experience with Amazon Cloud
  • Serverless applications

Location:  Liepaja, Latvia (preferred) –  Cambridge, UK  or Remote EU

Client Success Specialist

We are looking for a Client Success Specialist to join our growing Cambridge, UK team. You will be responsible for reaching out to new customers to understand their use case, help with their initial setup and advise on best practice for client success. Additionally, you will actively provide any necessary demonstrations of Clinked’s capabilities. You will also help existing customers by being available to answer support questions, understanding feature requests, and providing virtual training to help them fully benefit from the software. We are looking for a data-driven marketing manager to join our growing Cambridge, UK team. You will be in charge of attracting web traffic, converting that traffic into new leads, and nurturing those leads to close into customers.

Key Responsibilities

  • Reaching out to new clients to help them in their implementation process
  • Responding to support tickets from existing clients
  • Honing your product knowledge to best respond to client questions and use cases as well as client webinars
  • Proactively engaging clients to understand their client portal needs and aiding in their successful implementation of new Clinked features or capabilities
  • Offering assistance to subsets of clients from an account management perspective
  • Consolidating client feedback & feature requests as the Voice of the Client to assist in developing product development
  • Representing the Clinked brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners.

Essential Skills & Experience

  • Confident on the phone, with outstanding written and verbal communication
  • Experience in client success or customer support systems and processes. You will be expected to manage and maintain client entries in CRM, development roadmap, and client support systems for team reporting
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the client portals and software markets, and takes initiative to grow industry relationships and knowledge

Desirable Skills & Experience

  • Experience in SaaS would be beneficial
  • Experience delivering presentations, webinars or training programmes
  • Experience with tools such as Hubspot, ZenDesk, and Pivotal Tracker

Location: Cambridge, UK 

Salary: £18,000 – £25,000 (dependent on experience)

**STRICTLY NO RECRUITERS**

Send us your CV to HR@clinked.com.

STRICTLY NO RECRUITMENT AGENCIES.