The Power Of The Client Portal

With evidence that moving to the cloud can save your company money, improve business process efficiency and increase flexibility; it’s no wonder that by 2019, more than four-fifths (86%) of workloads will be processed by cloud data centres (Cisco).

But what exactly is a client portal?

A client portal is the name used to describe cloud software that has been designed to make it easy for organisations and clients to share documents, services and information between each other across the Internet. Most commonly subscription-based, client portal software is often used as a scalable business solution for companies needing a bank-grade level, secure cloud environment to store their files, plan group events, and collaborate with team members on projects. Depending on your security needs, you will often be able to choose between Public, Private or Hybrid deployment methods.

Cloud software or on-premises? Read about the differences here

Create an engaging environment for clients and team members

The transparency of client portal software will allow your team members and clients to have the ability to be more engaged and involved in daily business processes. From commenting on and proofing documents, to having access to a shared calendar – client portals encourage active participation from everyone, even if your team members and clients are based all over the world.

A customised client portal works with your existing branding

Being able to white-label your portal has a number of benefits, one notably being that your software will be seamlessly integrated within your current branding. This allows clients to establish trust with your software, improving brand awareness amongst users and generally creating a better client experience. Customisation options for client portals often vary widely, depending on the software vendor: where some may let you only upload your logo and choose your colours, others may offer complete re-skinning to fit your corporate guidelines.

Have a look at Clinked’s free e-book, Brand Your Business Like A Pro, to find out more

Improve productivity and drive better results from your team

Having a centralised workspace does not only create an engaging environment for clients and team members but can also improve productivity through increased collaboration and flexibility. Because client portals provide 24/7 access to resources, collaboration and communication features; better results can be achieved, in a shorter amount of time.

Have the option to improve flexibility for your employees (and improve their job satisfaction)

Did you know that 45% of U.S. employees work from home, or are virtual employees (BetaNews)? A client portal can be a powerful tool for businesses that have a remote team or want to encourage employees to start working remotely, in order to improve flexibility and job satisfaction. For instance, 78% of employees who call in sick (e.g. for colds, fevers, headaches etc.) really aren’t. They call in sick due to family issues, personal needs and stress. Giving employees more flexibility, by giving them access to a client portal so they can work from home, can help to reduce that problem.

Have a look at our infographic that highlights the benefits of working remotely here

Fit a client portal around your budget

Whether you require a client portal for 10,000 or 10 clients, one of the main benefits of client portal software is that it’s subscription-based, meaning that you have the ability to scale your solution up and down with your business. For example, Clinked offers three base packages that are suited to the size and needs of your business. In addition, there will likely be additional add-on options for you to choose from, such as a mobile app, customised URL, or additional file storage space. It’s important to do your research into different vendors because each will offer different variations of client portal software.

Have a look around our website, find out some more information about our client portal solution and sign up for your 10 day free trial if you think Clinked could be the right client portal for your business!

Maia Creed

Marketing executive at Clinked