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As part of Clinked’s white-label solution, users have the ability to choose a custom URL for their portal. The custom URL feature is available for all Clinked packages (Starter, Collaboration and Enterprise).
- Now or later – customize your URL when you first sign up to Clinked or alternatively choose to implement a custom URL later on via your account settings.
- The web address to your portal will include the name of your group or company, e.g. https://www.clients.yourcompany.com, with the option of a full custom URL, e.g. http://www.yourorganisation.com.
- Custom URL is included in the Enterprise package
How to set up your Custom Domain?
In this tutorial we are going to show you how we created https://portal.budex.io subdomain and pointed it to the Clinked servers. Please carry out the following instructions.
!IMPORTANT! Each domain name provider will do this slightly different so if you get stuck please contact your provider and let them know what you are trying to do and they will point you in the right direction.
You need to point your domain name at our servers. You need to head over to your domain name provider and add a Cname record.
Add a new CName with the name of “portal” and that needs to point to “custom-domains.clinked.com” like below:
Once that is complete your record should look something like the following:
Now you have created the CName record we need you check that it is setup correctly.
To do this visit the following checker and type in your CName you just created, so in our case it will “portal.budex.io”.
If everything has gone to plan you will see the domain name custom-domains.clinked.com listed repeatedly with a green tick next to it.
If you are not seeing this go back and check what you have typed is correct. If you are still having problems speak to your domain name provider.
Now you have setup your subdomain to point to the Clinked server we can now connect it with your Clinked account.
To do this you to login to your portal and click Account Settings > Organization & Domain.
Scroll down to the bottom of the page and under the heading Custom Domain there is a box where you need to type in your subdomain we just created, so in our case it would be portal.budex.io as pictured below, and click update button:
The server will now connect your subdomain and if all goes well it will list your domain on the screen, like so:
Now that has worked, the Clinked servers will be requesting an SSL certificate on your behalf. This is gives you greater protection and it will show the padlock icon in the browser window every time you visit your portal.
!IMPORTANT! During busy periods this can take up to 15 minutes to generate so please be patient if it doesn’t happen instantly.
If you have followed all the instructions and you are having an issue connecting the domain to your account then contact support and they can help you out.