Custom Domain

Enhance Your Professional Image

As part of Clinked’s white-label solution, users have the ability to choose a custom URL for their portal. The custom URL feature is available for all Clinked packages (Starter, Collaboration and Enterprise).

  • Now or later – customize your URL when you first sign up to Clinked or alternatively choose to implement a custom URL later on via your account settings.
  • The web address to your portal will include the name of your group or company, e.g. https://www.clients.yourcompany.com, with the option of a full custom URL, e.g. http://www.yourorganisation.com.
  • Custom URL is included in the Enterprise package

Pair With More Of Clinked’s White-Label Features

  • Upload your own company logos and colours.
  • Choose your own login screen image and colours.
  • Your terminology throughout the platform.
  • Branded mobile app on Android and Apple Store.
  • 13 Languages supported

How To Set Up Your Custom Domain?

In this tutorial we are going to show you how you setup your subdomain and point it to the Clinked servers. Please carry out the following instructions.

IMPORTANT! Each domain name provider will do this slightly different so if you get stuck please contact your provider and let them know what you are trying to do and they will point you in the right direction.

Step 1

Log into your portal. Navigate to Account Settings > Organization & Domain. At the bottom of the Organization & Domain section, you’ll find the heading Custom Domain. This option is off by default. To activate it, toggle the Off button to ON & complete the following: 

  • Choose a data center closest to your location. Clinked offers three data center locations to choose from – US West, Australia & Europe. These options provide quicker access for your custom URL to reduce latency in accessing your portal. (Note: these are not data center locations where your documentation is stored.)
  • Step 2

    Based on the location chosen, the text needed for Step 2 updates:

  • custom-domains-australia.clinked.com
  • custom-domains-us-west.clinked.com
  • custom-domains-eu.clinked.com
  • Next, you would then need to point your domain name at our servers.  This would be through a domain name provider (a third-party website) and add a CNAME record.  

    Now that you have created the CNAME record, you will need to make sure it is set up properly. To do this visit the DNS checker and type in your CNAME you just created, in our case it would be “portal.budex.io”.

    If everything has gone to plan, you will see the domain name listed repeatedly with a green tick next to it. If you are not seeing this go back and check what you have typed is correct. If you are still having problems speak to your domain name provider.

    Step 3

    Now you have set up your subdomain to point to the Clinked server we can now connect it with your Clinked account.

    In the Custom Domain area of Step 3, enter your subdomain here click Update.

    Now that has worked, the Clinked servers will be requesting an SSL certificate on your behalf. This gives you greater protection and it will show the padlock icon in the browser window every time you visit your portal.

    IMPORTANT! During busy periods this can take up to 10 minutes to generate so please be patient if it doesn’t happen instantly.

    If you have followed all the instructions and you are having an issue connecting the domain to your account then contact support and they can help you out.

    More Features From Clinked

    Custom Email Domain

    Make your portal truly white label with the ability to customise your email notifications to come from your own email address. 

    White Label Mobile App

    Ensure your branding stays front and centre with a custom white label mobile app that can be downloaded for iOS & Android.

    White Label Solution

    You can customize the design of your Clinked portal with various white label features to deliver a fully tailored experience for your clients.

    No Credit Card Required.

    Choose a Clinked Custom Client Portal for your Business. Upgrade your client experience today with our fully white label & customizable, best in class client portal.

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