Clinked EU Data Processing Agreement

Last Updated: 16th June 2025

1. Introduction

This Rabbitsoft EU & UK Data Processing Agreement ("Agreement") reflects the agreement between Rabbitsoft Ltd (T/A Clinked) and our customers with respect to the terms governing the Processing of Personal Data under the Rabbitsoft Terms of Service ("Terms of Service").

This DPA is an amendment to the Terms of Service and is effective upon its incorporation into the Terms of Service. In the event of a conflict between the terms and conditions of this Agreement and the Terms of Service, the terms and conditions of this Agreement shall prevail.

2. Definitions

• “Anonymous Data” means Personal Data that has been processed in such a manner that it can no longer be attributed to an identified or identifiable natural person without additional information unavailable to any third party other than Authorised Subcontractors.
• “Authorised Employee” means an employee of Processor who has a need to know or otherwise access Personal Data to enable Processor to perform their obligations under this Agreement or the Terms of Service.
• “Authorised Individual” means an Authorised Employee or Authorised Subcontractor.
• “Authorised Subcontractor” means a third party subcontractor, agent, reseller, or auditor who has a need to know or otherwise access Personal Data to enable Processor to perform its obligations under this Agreement or the Terms of Service, and who is either:
  
  • (1) listed in the following https://Rabbitsoft.com/subprocessors or 
  • (2) authorised by Controller to do so under Section 4.2 of this Agreement.
• “Data Subject” means an identified or identifiable person to whom Personal Data Relates.
• “Instruction” means a direction, either in writing, in textual form or by using a software or online tool, issued by Controller to Processor and directing Processor to Process Personal Data.
• “Personal Data” means any information relating to Data Subject which Processor Processes on behalf of Controller other than Anonymous Data, and includes Sensitive Personal Information.
• “Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
• “Data Protection Laws” means all applicable privacy and data protection laws including the UK General Data Protection Regulation ("UK GDPR"), the EU General Data Protection Regulation (Regulation (EU) 2016/679), and the UK Data Protection Act 2018.
• “Process” or “Processing” means any operation or set of operations which is performed upon the Personal Data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, disclosure by transmissions, dissemination or otherwise making available, alignment or combination, blocking, erasure, or destruction.
•  “Sensitive Personal Information” means a Data Subject’s (i) government-issued identification number (including social security number, driver’s license number or state-issued identification number) or email address; (ii) financial account number, credit card number, debit card number, credit report information, with or without any required security code, access code, personal identification number or password, that would permit access to an individual’s financial account; (iii) genetic and biometric data or data concerning health; or (iv) Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, sexual orientation or sexual activity, criminal convictions and offences (including commission of or proceedings for any offence committed or alleged to have been committed), or trade union membership.
• “Service(s)” shall have the meaning set forth in the Terms of Service.
• “Standard Contractual Clauses” means The standard contractual clauses issued by the European Commission under Decision (EU) 2021/914
• For UK data transfers, the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs, as published by the UK Information Commissioner’s Office
• “Supervisory Authority” means an independent public authority which is established by a member state of the European Union, Iceland, Liechtenstein, or Norway.

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3. Processing of Data

The Controller shall, in its use of the Service, Process Personal Data in compliance with Data Protection Laws. Processor shall Process Personal Data solely to provide the Services, in accordance with the documented instructions of the Controller, this Agreement, and applicable Data Protection Laws.Details of the nature, purpose, types of data, and categories of data subjects are provided in Exhibit A.Upon termination of the Agreement, Processor shall delete or return Personal Data as instructed by the Controller, unless retention is required under applicable law.

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• The rights and obligations of the Controller with respect to this Processing are described in this Agreement. Controller shall, in its use of the Service, at all times Process Personal Data, and provide instructions for the Processing of Personal Data, in compliance with EU Directive 95.46.EC (the “Directive”), and, when effective, the General Data Protection Regulation (Regulation (EU) 2016/679) (the applicable in relation to the Personal Data, and that the Processing of Personal Data in accordance with Controller’s instructions will not cause Processor to be in breach of the Data Protection Laws. Controller is solely responsible for the accuracy, quality, and legality of (i) Data, and (iii) the instructions it provides to Processor regarding the Processing of such Personal Data. Controller shall not provide or make available to Processor any Personal Data in violation of the Terms of Service or otherwise inappropriate for the nature of the Service, and shall indemnify Processor from all claims and losses in connection therewith.
• Processor shall Process Personal Data only (i) for the purposes set forth in the Agreement, (ii) in accordance with the terms and conditions set forth in this Agreement and any other documented instructions provided by Controller, and (iii) in compliance with the Directive, and, when effective, the GDPR. Controller hereby instructs Processor to Process Personal Data for the following purposes as part of any Processing initiated by Controller in its use of the Service.
• The subject matter, nature, purpose, and duration of this Processing, as well as the types of Personal Data collection and categories of Data Subjects, are described in Exhibit A to this Agreement.
• Following completion of the Service, at Controller’s choice, Processor shall return or delete the Personal Data, except as required to be retained by the laws of the European Union or European Union member states.

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4. Authorised Employees

• Processor shall take commercially reasonable steps to ensure the reliability and appropriate training of any Authorised Employee.
• Processor shall ensure that all Authorised Employees are made aware of the confidential nature of Personal Data and have executed agreements that prevent them from disclosing or otherwise Processing, both during and after their engagement with Processor, any Personal Data except in accordance with their obligations in connection with the Service.
• Processor shall take commercially reasonable steps to limit access to Personal Data to only Authorised Individuals.

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5. Authorised Subcontractors

• Controller acknowledges and agrees that Processor may (1) engage the Authorised Subcontractors to access and Process Personal Data in connection with the Service and (2) engage additional third parties for the purpose of providing the Service, including without limitation the Processing of Personal Data.
• A list of Processor’s current Authorised Subcontractors (the “List) is available at https://Rabbitsoft.com/subprocessors (such URL may be updated by Processor from time to time). At least ten (10) days before enabling any third party other than Authorised Subcontractors to access or participated in the Processing of Personal Data, Processor will add such third party to the List and Controller can subscribe to updates via email. Controller may object to such an engagement in writing within ten (10) days of receipt of the aforementioned notice by Controller.
  
  • If controller reasonably objects to an engagement in accordance with Section 4.2., Processor shall provide Controller with a written description of commercially reasonable alternative(s), if any, to such engagement, including without limitation modification to the Service. If Processor, in its sole discretion, cannot provide any such alternative(s), or if Controller does not agree to any such alternative(s) if provided, Processor may terminate this Agreement. Termination shall not relieve Controller of any fees owed to Processor under the Terms of Service.
• Processor shall ensure that all Authorised Subcontractors have executed confidentiality agreements that prevent them from disclosing or otherwise Processing, both during and after their engagement by Processor, any Personal Data both during and after their engagement with Processor.
• Processor shall, by way of contract or other legal act under European Union or European Union member state law (including without limitation approved codes of conduct and standard contractual clauses), ensure that every Authorised Subcontractor is subject to obligations regarding the Processing of Personal Data that are no less protective than those to which the Processor is subject under this Agreement.
• Processor shall be liable to Controller for the acts and omissions of Authorised Subcontractors to the same extent that Processor would itself be liable under this Agreement had it conducted such acts or omissions.
• Processor may engage Authorised Subcontractors listed in Exhibit B (or at https://Rabbitsoft.com/subprocessors) to Process Personal Data. Each subprocessor is contractually bound by data protection obligations equivalent to those in this DPA.
• At least ten (10) business days before authorising a new subprocessor, Processor shall notify Controller. Controller may object in writing within that period.
• Processor remains fully liable for its subprocessors.

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6. Security of Personal Data

Taking into account the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Processor shall maintain appropriate technical and organisational measures to ensure a level of security appropriate to the risk of Processing Personal Data. Processor shall implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

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7. Transfers of Personal Data

Any transfer of Personal Data made subject to this Agreement from member states of the European Union, Iceland, Liechtenstein, Norway, Switzerland or the United Kingdom to any countries which do not ensure an adequate level of data protection within the meaning of the laws and regulations of these countries shall, to the extent such transfer is subject to such laws and regulations, be undertaken by Processor through the following mechanism: (a) the Standard Contractual Clauses.For transfers of Personal Data outside the UK or EEA:

• To third countries without adequacy decisions, Processor shall implement:
  
  • EU SCCs (2021) for EEA data.
  • UK IDTA or UK Addendum for UK data.

Controller agrees to the execution of such clauses as necessary.

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8. Rights of Data Subjects

• Processor shall, to the extent permitted by law, promptly notify Controller upon receipt of a request by a Data Subject to exercise the Data Subject’s right of: access, rectification, restriction of Processing, erasure, data portability, restriction or cessation of Processing, withdrawal of consent to Processing, and/or objection to being subject to Processing that constitutes automated decision-making (such as requests individually and collectively “Data Subject Request(s)”).
• Processor shall, at the request of the Controller, and taking into account the nature of the Processing applicable to any Data Subject Request, apply appropriate technical and organisational measures to assist Controller in complying with Controller’s obligation to respond to such Data Subject Request and/or in demonstrating such compliance, where possible, provided that (i) Controller is itself unable to respond without Processor’s assistance and (ii) Processor is able to do so in accordance with all applicable laws, rules, and regulations. Controller shall be responsible to the extent legally permitted for any costs and expenses arising from any such assistance by Processor.

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9. Actions and Access Requests

• Processor shall, taking into account the nature of the Processing and the information available to Processor, provide Controller with reasonable cooperation and assistance where necessary for Controller to comply with its obligations under the GDPR to conduct a data protection impact assessment and/or to demonstrate such compliance, provided that Controller does not otherwise have access to the relevant information. Controller shall be responsible to the extent legally permitted for any costs and expenses arising from any such assistance by Processor.
• Processor shall, taking into account the nature of the Processing and the information available to Processor, provide Controller with reasonable cooperation and assistance with respect to Controller’s cooperation and/or prior consultation with any Supervisory Authority, where necessary and where required by the GDPR. Controller shall be responsible to the extent legally permitted for any costs and expenses arising from any such assistance by Processor.
• Processor shall maintain records sufficient to demonstrate its compliance with its obligations under this Agreement, and retain such records for a period of at least three (3) years after the termination of Controller’s account. Controller shall, with reasonable notice to Processor, have the right to review, audit and copy such records during regular business hours.
• Upon Controller’s request and at Controller’s choice, Processor shall, no more than once per calendar year, either (i) make available for Controller’s review copies of certifications or reports demonstrating Processor’s compliance with prevailing data security standards applicable to the Processing of Controller’s Personal Data, or (ii) if the provision of such certifications or reports under (i) is not representative, upon reasonable notice and at a mutually agreeable date and time, to conduct and audit or inspection of Processor’s data security infrastructure that is sufficient to demonstrate Processor’s compliance with its obligations under this Agreement, provided that Controller shall provide reasonable prior notice of any such request for an adult and such inspection shall not be unreasonably disruptive to Processor’s business. Controller shall be responsible for the costs of any such audits or inspections.
• In the event of a Personal Data Breach, Processor shall, without undue delay, inform Controller of the Personal Data Breach and take such steps as Processor in its sole discretion deems necessary and reasonable to remediate such violation (to the extent that remediation is within Processor’s reasonable control).
• In the event of a Personal Data Breach, Processor shall, taking into account the nature of the Processing and the information available to Processor, provide Controller with reasonable cooperation and assistance necessary for Controller to comply with its obligations under the GDPR with respect to notifying (i) the relevant Supervisory Authority and (ii) Data Subjects affected by such Personal Data Breach without undue delay.
• The obligations described in Sections 8.5 and 8.6 shall not apply in the event that a Personal Data Breach results from the actions or omissions of Controller.

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10. Limitations of Liability

The total liability of each of Controller and Processor (and their respective employees, directors, officers, affiliates, successors, and assigns), arising out of or related to this Agreement, whether in contract, tort, or other theory of liability, shall not, when taken together in the aggregate, exceed the limitation of liability set forth in the Terms of Service.

Exhibit A: Data Processing Details

• Nature and Purpose: Provision of Services under the Terms of Service.
• Duration: During the term of the Agreement and for up to 26 months post-termination (unless otherwise required).
• Categories of Data Subjects: Controller’s employees, clients, or users.
• Types of Personal Data:
  
  • Name
  • Company name, VAT number
  • Email, phone number
  • Address, country
  • IP address
  • Username
  • Notes or metadata related to transactions or usage

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Exhibit B: List of Subprocessors

Subprocessor Name / Country of Processing / Service Provided

Amazon Web Services (AWS) / Ireland / Cloud hosting and storage

Hotjar / European Economic Area (EEA) / User behavior analytics and session tracking

HubSpot / United States / Customer relationship management (CRM) and marketing automation

QuickBooks / United States / Accounting and financial reporting software

A complete and up-to-date list is available at:https://www.clinked.com/subprocessors

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