Log in Book a Demo

What Is A Member?

Clinked has 2 types of users: Members and Guests. You only pay for Members – not Guests. Guests can use the platform for free. However, they can only access the content that is shared with them (unlike Members) and cannot use some of the collaboration features. Both members and guest could be clients or employees.

Watch our video tutorial on Members and Guests here.

What’s The Point Of Guests?

Guest access is ideal if you’d like to share a single file or a folder or give someone irregular access (or one-time access). For regular users and clients, we recommend inviting them into the client portal as members.

How Is Data Protected With Clinked?

All data transfer is encrypted. Clinked uses 256-bit AES, supports TLS 1.2 for all communication. We also monitor the security closely and respond to new vulnerabilities as they are discovered.

Check out our security page for more information.

Where Are Your Data Centers Hosted?

Our servers are located in Amazon’s AWS data centers, specifically AWS Ireland (EU) and Virginia (US). You can find more about AWS here.

Does Clinked Offer Two-Factor Authentication?

Yes. Information on using two-factor authentication with your Clinked portal can be found on our feature page here.

With 2FA, your Clinked users will be required to follow two steps in order to log in to your platform: something you know (your username/password) and something you have (your smartphone).

Is There Special Clinked Pricing Available For Non-Profits Or Educational Organisations?

Yes, we offer special pricing for educational institutions and non-profits, please contact info@clinked.com

All other pricing information can be found on our pricing page.

What Does A Free Account Give You And How Can I Get A Free Account?

Clinked’s free version is only available after you sign up for a 10-day trial. At the end of your trial, you will receive an email with an offer to downgrade your account to free version. The free version has limited features and it comes with 3 members and 100MB storage.

Do You Charge VAT?

If you are in the UK, VAT will be applied. If you are an EU business (excluding the UK) and provide a valid EU VAT registration number, you are identifying yourself as an EU business and VAT will not be applied. This is called a “Reverse Charge”. If you are a non-EU business, VAT will not be charged.

How Do I Cancel My Subscription And/Or Delete My Account?

In order to deactivate/delete your account please follow the steps below:

1. Delete all groups (Click on Settings of each individual group and click delete group)
2. Once all the groups are deleted, go to Dashboard and click on ‘Deleted groups‘ link (located under the green button which says ‘New Client or Project’ )
3. Select all groups and hit ‘Delete Permanently‘ button
4. Now you will be able to de-activate your account from Account Settings and you will be presented the option to Permanently delete the account

Do You Offer Any Service Level Agreements (SLA)?

We offer organisations using our Collaboration and Enterprise plan an SLA that guarantees 99.8% monthly uptime. If we don’t meet this guarantee, we’ll refund you 10x for that period of downtime. You can check our uptime status here.

Will You Modify Your Terms To Meet Our Internal Legal Standards?

If you are an Enterprise customer and if our standard Terms don’t meet your needs, please contact us and we’d be happy to help.