Custom Email Domain

Availability: Starter, Collaboration, Premium, Private Cloud

Make your portal truly white label with the ability to send email from your own email address. As standard, all email notifications come from Clinked use the email address members@clinked.com email address.

How to setup Customer Email Domain on Self Hosted SMTP Server?

In order to have email sent from your domain please carry out the following instructions:

Step 1

In order for Clinked to send emails from Clinked you will need an outgoing email server. Often referred to as an SMTP server it’s the details you need to import into outlook or apple mail when you setup your email address, which might look like:

smtp.domain.com or mail.domain.com

You will also need to find out what port number you outgoing server mail server uses. If you do not know the port number you can request the information from your email provider.

Step 2

Now we need to input those details:

  1. Navigate to the Account Settings.
  2. A left-hand menu will appear and please click on the item called Organization & Domain.
  3. Scroll to the bottom of the page and you will see Custom Domain. Tick the button to turn the feature on.
  4. If you have done this correctly a form will appear below.

Step 3

Now we need to take the email server details you found earlier and input them into Clinked.

In the first box you need to type your outgoing email server address

Then you need to type in your username for your email address. This will be the same username you use to access your email on any other device, it tends to be the entire email address name:

In the next box you will need to type in the password for your email address.

Now we need to enter the port number. This will be different depending on if you are using a secure connection (SMTPS) which tends to be port 465 or just the standard (SMTP) which tends to be port 25.

However, some email providers change these numbers so please double check with your provider.

If you are going to be using a secured connection, then you will need to tick the Enable STARTTLS checkbox. This is applicable if you are using both SSL do not tick this box if you are using standard SMTP.

The final box needs to have the name of the email address that all outgoing emails are sent from which will replace the members@clinked.com.

Now click the Enable button and you are done.

How to setup Customer Email Domain on Gmail Account?

First, we need to tell Gmail to allow access from Clinked.

Step 1

To do this start off by logging in to your Gmail account.

Step 2

Click on Settings > Accounts and Import, then under Change account settings, click on the link that says, “Other Google Account settings”.

Step 3

Then a page will load with privacy and security features for your Google account. In the left-hand menu click on Security.

Step 4

Then scroll down to the section that is called “Less secure app access”.
Underneath that heading there will be “Turn on Access”

Step 5

Click on this button and it will take you to a new screen. When the new screen appears it will look like so:

Step 6

We need to turn this feature on in order to let Clinked use the Gmail servers. Once you have turned this feature on, you will receive an email from Google saying Critical security alert.

This may also be sent to your recovery email address. Do not be alarmed, because we intentionally turned this feature on. Once complete, the Less secure app access will look like this:

Step 7

Now we need to go to Clinked and tell it your Gmail details.

  1. Navigate to the Account Settings.
  2. A left-hand menu will appear and please click on the item called Organization & Domain.
  3. Scroll to the bottom of the page and you will see Custom Domain. Tick the button to turn the feature on.
  4. If you have done this correctly a form will appear below.

Step 8

Now enter the following details:

Server Name: smtp.gmail.com
Username: This is your Gmail address
Password: This will be your Gmail password
Port: 465
Enable STARTTLS: Yes
From Address: This is again your Gmail address

Step 9

Now click the Enable button and you are done.

How to setup Customer Email Domain GSuite SMTP Server?

If you are trying to setup Customer Email Domain just follow exactly the same instructions as the Gmail version.

How to setup Customer Email Domain with Third Party SMTP Server?

Currently third party SMTP providers like SendGrid and Mandrill are not currently supported by Clinked however we are looking to integrate with then in the future.

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