Custom Email Domain

Availability: Lite (as an extra add-on), Standard, Premium, Enterprise, Private Cloud.

Make your portal truly white label with the ability to send email notifications from your own domain email address. As standard, all email notifications come from the Clinked ‘members@clinked.com’ email address.

How To Setup Custom Email Domain

• DNS Authentication
• SendGrid
• Self-hosted SMTP 
• Gmail/Google Workspace

Please note that you are only allowed to use one of these ways, and errors can occur if you try to set up one if it is already enabled.

How to setup Custom Email Domain with DNS Authentication?

This is using third-party software such as GoDaddy and Wix.

Step 1

• Navigate to the Account Settings.
• A left-hand menu will appear and please click on the item called Organization & Domain.
• Scroll to the bottom of the page and you will see Custom Domain.
• Tick the button to turn the feature on.
• If you have done this correctly a form will appear below.
• Choose ‘DNS Authentication’ from the tabs in this section.

Step 2

Include the email that you are looking to have as the portal’s notifications. Then ‘Submit for verification’.

Step 3

You will be asked to verify this information, at which point you log into your DNS Third-party software.

The type is always CNAME.

The host will differ based on the Custom Domain that you have.

The Value is always the same, please make sure there are three records, representing the follow information:

• u23966203.wl204.sendgrid.net
• s2.domainkey.u23966203.wl204.sendgrid.net
• s1.domainkey.u23966203.wl204.sendgrid.net

Step 4

Go back to the portal and ‘verify’ this information.

If all is successful, the following information will appear.

How to setup Custom Email Domain with SendGrid?

SendGrid is now supported by Clinked, this option requires you to have a SendGrid Account.

Step 1

Set up/login to your SendGrid Account.  (Our clinked team cannot help you with this step, please refer to their support page for help)

Step 2

• Navigate to the Account Settings.
• A left-hand menu will appear and please click on the item called Organization & Domain.
• Scroll to the bottom of the page and you will see Custom Domain. Tick the button to turn the feature on.
• If you have done this correctly a form will appear below.
• Choose ‘SendGrid’ from the tabs in this section

This is the information our platform requires:

Step 3

Insert the information requested.

This includes the API key from SendGrid, the email address that you would like portal notifications to come from.

Step 4

Click ‘enable’ and you’re set!

How to setup Customer Email Domain on Self Hosted SMTP Server?

In order to have email sent from your domain please carry out the following instructions:

Step 1

In order for Clinked to send emails from Clinked you will need an outgoing email server. Often referred to as an SMTP server it’s the details you need to import into outlook or apple mail when you setup your email address, which might look like:

smtp.domain.com or mail.domain.com

You will also need to find out what port number you outgoing server mail server uses. If you do not know the port number you can request the information from your email provider.

Step 2

Now we need to input those details:

• Navigate to the Account Settings.
• A left-hand menu will appear and please click on the item called Organization & Domain.
• Scroll to the bottom of the page and you will see Custom Domain. Tick the button to turn the feature on.
• If you have done this correctly a form will appear below.
• Choose ‘SMTP’ from the tabs in this section

Step 3

Now we need to take the email server details you found earlier and input them into Clinked.

In the first box you need to type your outgoing email server address.

Then you need to type in your username for your email address. This will be the same username you use to access your email on any other device, it tends to be the entire email address name:

In the next box you will need to type in the password for your email address.

Now we need to enter the port number. This will be different depending on if you are using a secure connection (SMTPS) which tends to be port 465 or just the standard (SMTP) which tends to be port 25.

However, some email providers change these numbers so please double check with your provider.

If you are going to be using a secured connection, then you will need to tick the Enable STARTTLS checkbox. This is applicable if you are using both SSL do not tick this box if you are using standard SMTP.

The final box needs to have the name of the email address that all outgoing emails are sent from which will replace the members@clinked.com.

Now click the Enable button and you are done.

How To Setup Customer Email Domain On Gmail Account?

First, we need to tell Gmail to allow access from Clinked.

Step 1

To do this start off by logging in to your Gmail account.

Step 2

Click on Settings > Accounts and Import, then under Change account settings, click on the link that says, “Other Google Account settings”.

Step 3

Then a page will load with privacy and security features for your Google account. In the left-hand menu click on Security.

Step 4

Then scroll down to the section that is called “Less secure app access”.
Underneath that heading there will be “Turn on Access”

Step 5

Click on this button and it will take you to a new screen. When the new screen appears it will look like so:

Step 6

We need to turn this feature on in order to let Clinked use the Gmail servers. Once you have turned this feature on, you will receive an email from Google saying Critical security alert.

This may also be sent to your recovery email address. Do not be alarmed, because we intentionally turned this feature on. Once complete, the Less secure app access will look like this:

Step 7

Now we need to go to Clinked and tell it your Gmail details.

• Navigate to the Account Settings.
• A left-hand menu will appear and please click on the item called Organization & Domain.
• Scroll to the bottom of the page and you will see Custom Domain. Tick the button to turn the feature on.
• If you have done this correctly a form will appear below.
• Choose ‘SMTP’ from the tabs in this section

Step 8

Server Name: smtp.gmail.com
Username: This is your Gmail address
Password: This will be your Gmail password
Port: 465
Enable STARTTLS: Yes
From Address: This is again your Gmail address

Step 9

Now click the Enable button and you are done.